AI Agent for Employee Performance Coaches
Leveraging AI to improve corporate training and enhance employee performance.
Project Overview
Updated September 9, 2024
The Problem
Corporate training is key to organizational growth and productivity. Today’s accelerated business climate, however, presents unique challenges for both executives and employees.
Executives often lack a comprehensive view of their enterprises — making it difficult to identify strengths, gaps and leverage points. Given the unclear connection between traditional corporate training and key performance indicators (KPIs), they struggle with the best way to develop their employees and teams. Employees are equally challenged. They face overwhelming workloads and stress, which are often exacerbated by layoffs. They are looking for guidance and mentorship to navigate this challenging environment and adapt to the rapidly changing landscape.
How We Are Solving It
Led by Impro.AI in collaboration with TELUS and the University of Victoria; this project will aim to disrupt the corporate training industry with a sophisticated AI assistant that allows organizations to accelerate their growth through enhanced employee performance management.
The project builds on Impro’s existing application which provides human-led, one-to-one performance guidance augmented with AI and auto-completion features. Leaping from passive to active AI, the enhanced AI assistant will guide corporate performance strategists step-by-step on how to improve employee performance — as measured through KPIs like revenue realization, new cost savings achieved and cost increases avoided and proactively provide strategists with timely, relevant information and actionable suggestions such as suggesting achievements and recommending soft-skill modules. The AI assistant will also summarize coaching sessions, identify behavioral patterns that human coaches may miss and remind performance strategists about previous interactions.
A significant advantage of the AI assistant is the ability to scale corporate training in a way not possible with Impro’s existing application. By drawing on their database of 95,000+ coaching interactions covering areas like engagement, retention and satisfaction, Impro will aim to increase the current level of participants one of their full-time performance strategists can coach from 90 to 130 by 2028.
Once developed, Impro will test the virtual assistant at TELUS. The University of Victoria’s Gustavson School of Business will validate the results and build a case study that Impro can share with prospective clients as they take their technology to the global market. Ultimately, this project will contribute to positioning Canada as a global leader in the emerging product category of AI agents to augment human capabilities.
